Network Security*
Built-in protection for your home network, 24/7
You have locks on every door and window…but not your network?
ProtectIQ is built into Premium Wi-Fi, helping protect the devices connected to your home network around the clock. It monitors incoming network traffic and automatically blocks suspicious activity, giving you an extra layer of protection without having to think about it.
Protection built right in
Malicious website protection
Helps block access to websites known to be malicious, so you can browse with added peace of mind.
Anti-virus and anti-ransomware inspection
ProtectIQ helps stop malicious traffic at the router before it can reach devices connected to your home network.
Protect your connected home
From smart TVs and cameras to laptops and tablets, ProtectIQ helps guard devices connected to your network from unauthorized access.
Security alerts
Get notifications through ConnectIQ when ProtectIQ detects and blocks a potential threat.
With the ConnectIQ App…
Malicious website protection
Malicious website protection
ProtectIQ blocks any attempts to visit websites known to be malicious, so you can surf more securely.
Anti-virus and anti-ransomware inspection
Anti-virus and anti-ransomware inspection
Threats like cyberattacks, malware, viruses, and ransomware are stopped at the router—before they even reach your devices.
Lock down your smart home
Lock down your smart home
From baby monitors to Wi-Fi security cameras, if it’s connected, it’s protected against access by unauthorized users.
Security alerts
Security alerts
Get push notifications every time ProtectIQ detects and blocks a threat in your network.
Getting started with ConnectIQ
Need help getting started? Check out our videos and user guide for step-by-step help with ConnectIQ.
*Premium Wi-Fi and the Pioneer ConnectIQ app require Pioneer-provided equipment. Included at no additional charge with residential fiber plans of 500 Mbps and higher, residential DSL plans priced at $50/month, and select residential legacy or bundled plans where Premium Wi-Fi was included at the time of enrollment. Availability and inclusion may vary by plan. Available for $12.95/month on other residential plans. Business services: $12.95/month. Equipment remains property of Pioneer. Repairs and replacements due to normal use or malfunction are covered. Damage due to misuse, abuse, water, or accidents will result in replacement charges and applicable service fees. Additional mesh units are $5/month per unit. Customer-owned equipment is not supported and may result in installation or service charges. Service calls due to customer setup, wiring, or placement issues may incur standard fees. Inside wiring not directly connected to the router is not included unless subscribed to NetProtect. Upon service disconnection, all Pioneer-provided equipment must be returned within 30 days. Failure to return equipment will result in charges equal to the current retail value.If equipment was already installed at the residence at the time service was activated, it must remain at the location upon move-out. Failure to leave equipment may result in additional charges or fees.
Have any questions?
Check out our support page or feel free to contact us!