Welcome to Pioneer Connect

Pioneer Connect is proud to welcome Monroe Telephone Customers and continue a tradition of local service

Connecting Communities

For nearly 70 years, Monroe Telephone Company has proudly served Monroe and the surrounding communities with reliable telephone and internet service backed by friendly, local support.

As Monroe Telephone Company joins the Pioneer Connect family, our commitment remains the same: delivering dependable service, investing in our communities, and providing the local support members know and trust.

We understand that connections matter—not just internet and phone connections, but community connections as well. That’s why we’re focused on making this transition simple and seamless for our new members.

You can continue to expect reliable service, responsive customer care, and clear communication every step of the way.

We’re honored to continue Monroe Telephone Company’s legacy of serving the community and look forward to helping you stay connected for years to come.

Our Shared Commitment

For decades, Monroe Telephone Company has been an important part of the Monroe community. We’re honored to carry that legacy forward.

Pioneer Connect believes that local service matters. That’s why we’re committed to supporting the communities we serve, investing in reliable technology, and making sure every customer receives friendly, knowledgeable assistance when they need it. We’re excited to continue building on the trust Monroe Telephone has earned over the years.

FAQ

Not yet. The acquisition is still awaiting regulatory approval from the FCC and the Oregon Public Utility Commission. Until the process is complete, there are no changes to your service. We’ll provide updates throughout the transition so you always know what to expect.

At this time, no action is required. We’ll keep you informed throughout the transition and let you know if any action is needed.

Eventually, Monroe Telephone customers will transition to Pioneer Connect’s pricing structure. There are no immediate changes, and we’ll provide advance notice and details before any new pricing takes effect.

No. The Monroe office will remain open, and the current Monroe team will continue serving customers throughout the transition and after. You’ll still receive the same local, friendly service from the people you know and trust.

Yes. Monroe Telephone and Pioneer Connect share the same commitment to putting customers first. You can expect the same dependable service, friendly support, and local care you’ve come to know, with the added benefit of being part of the Pioneer Connect family.

You can call Pioneer Connect at 541-929-3135 or call the Monroe office at 541-847-5135. You can also visit the offices in person. Tech support is available 24/7 for technical issues. Monroe Tech support is 541-847-5600, Pioneer Tech support is 541-929-1212. You can also email us at [email protected]

No. We do not anticipate any interruption to your existing services during the transition.

Once your account transitions to Pioneer Connect, you’ll receive a monthly bill for your services. Monthly service charges are billed in advance, while any usage charges are billed after use. Your first bill may include prorated charges, activation fees, equipment charges, or other one-time fees, if applicable.

Paying your bill is easy. You’ll be able to:

Pay online through SmartHub
Pay by phone using our automated payment system
Pay in person at our Philomath or Monroe office

SmartHub also allows you to enroll in AutoPay, view your billing history, and make one-time payments anytime.

Expanding fiber internet is a priority for Pioneer Connect. While we can’t provide a timeline for specific addresses just yet, we’re committed to investing in our network and bringing faster, more reliable internet to as many customers as possible. We’ll share updates as expansion plans are finalized.

When Pioneer Connect earns more money than it needs to operate, that extra money is allocated back to members in the form of Capital Credits.

Your portion is based on how much you paid for services that year

Capital Credits are tracked in your name as an ownership balance in the cooperative

Each year capital credits are allocated and assigned to the member, but not paid out every year.

Capital Credits are only paid out (called a “retirement”) when these happen:

The Board of Directors approves a payout
The cooperative is in a financial position to return funds

Rewards Rock

Love your service? Refer your friends, family, neighbors, or coworkers and earn rewards when they sign up for qualifying Pioneer Connect services.

Help us spread the love!

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Submit Referral

NEW

Mobile Phone

Get big-carrier coverage for less

Got Pioneer internet? Your family can enjoy exclusive savings on the latest phones and coast-to-coast coverage on the same trusted nationwide networks millions rely on every day.

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*Must have Pioneer internet to access mobile plans

We’re Glad You’re Here

Thank you for choosing Monroe Telephone. We look forward to serving you as part of Pioneer Connect and continuing our commitment to local service, reliable connections, and community investment.

Questions? Contact our team—we’re here to help.

Have any questions?

Check out our support page or feel free to contact us!

Support