Welcome to Pioneer Connect

Pioneer Connect is proud to welcome Monroe Telephone Customers and continue a tradition of local service

Connecting Communities

For nearly 70 years, Monroe Telephone Company has proudly served Monroe and the surrounding communities with reliable telephone and internet service backed by friendly, local support.

Now that Monroe Telephone Company is part of the Pioneer Connect family, our commitment remains the same: delivering dependable service, investing in our communities, and providing the local support members know and trust.

We understand that connections matter—not just internet and phone connections, but community connections as well. That’s why we’re focused on making this transition simple and seamless for our new members.

You can continue to expect reliable service, responsive customer care, and clear communication every step of the way.

We’re honored to continue Monroe Telephone Company’s legacy of serving the community and look forward to helping you stay connected for years to come.

Our Shared Commitment

For decades, Monroe Telephone Company has been an important part of the Monroe community. We’re honored to carry that legacy forward.

Pioneer Connect believes that local service matters. That’s why we’re committed to supporting the communities we serve, investing in reliable technology, and making sure every customer receives friendly, knowledgeable assistance when they need it. We’re excited to continue building on the trust Monroe Telephone has earned over the years.

FAQ

Yes. The acquisition is now complete, and Monroe Telephone is officially part of Pioneer Connect. While you may notice some changes over time, our focus remains on providing reliable service and the friendly, local support you expect.

If any action is needed for your account or services, we’ll contact you directly with details and next steps. In the meantime, you can continue using your services as usual.

Monroe Telephone customers are transitioning to Pioneer Connect services and pricing. If changes apply to your account, we’ll provide details directly so you know what to expect.

No. The Monroe office remains open, and our local team is here to serve you. You can continue to visit the office for assistance with your services and account.

Yes. Monroe Telephone and Pioneer Connect share the same commitment to putting customers first. You can expect the same dependable service, friendly support, and local care you’ve come to know, with the added benefit of being part of the Pioneer Connect family.

Have a question about your service or account? We’re here to help.

Pioneer Connect: 541-929-3135
Monroe Office: 541-847-5135

For technical support:
Monroe Tech Support: 541-847-5600
Pioneer Tech Support: 541-929-1212

You can also visit us in person or email [email protected].

No service interruption is expected as part of the transition. If planned work is ever needed that could affect your service, we’ll communicate with you ahead of time.

Once your services transition to Pioneer Connect billing, you’ll receive a monthly Pioneer Connect bill. You can pay your Pioneer bill online through SmartHub, by phone using our automated payment system, or in person at our Philomath or Monroe office.

SmartHub also lets you enroll in AutoPay, view your billing history and make one-time payments.

Still have Monroe Telephone phone service?
You can pay your Monroe phone service bill online using the link below:
https://monroetel.com/online-bill-pay/

If you have a Monroe Telephone email account, you can continue to access your email through Monroe Webmail.

Expanding fiber internet in the Monroe area is a priority for Pioneer Connect. Fiber construction is a multi-year process, so timelines will vary by location. We’ll share updates as plans are finalized and construction moves into new areas.

When Pioneer Connect earns more money than it needs to operate, that extra money is allocated back to members in the form of Capital Credits.

Your portion is based on how much you paid for services that year

Capital Credits are tracked in your name as an ownership balance in the cooperative

Each year capital credits are allocated and assigned to the member, but not paid out every year.

Capital Credits are only paid out (called a “retirement”) when these happen:

The Board of Directors approves a payout
The cooperative is in a financial position to return funds

Rewards Rock

Love your service? Refer your friends, family, neighbors, or coworkers and earn rewards when they sign up for qualifying Pioneer Connect services.

Help us spread the love!

Learn More

Submit Referral

NEW

Mobile Phone

Get big-carrier coverage for less

Got Pioneer internet? Your family can enjoy exclusive savings on the latest phones and coast-to-coast coverage on the same trusted nationwide networks millions rely on every day.

Tell Me More

*Must have Pioneer internet to access mobile plans

We’re Glad You’re Here

Thank you for choosing Monroe Telephone. We look forward to serving you as part of Pioneer Connect and continuing our commitment to local service, reliable connections, and community investment.

Questions? Contact our team—we’re here to help.

Have any questions?

Check out our support page or feel free to contact us!

Support