Consumer Proprietary Network Information
Our Commitment to Your Privacy
At Pioneer, we work hard to serve you—because you’re not just our customers, you’re our neighbors. Our commitment to protecting your privacy and guarding your information remains as strong as ever. Pioneer abides by the privacy rules mandated by the Federal Communications commission (“FCC”) and as a member of Pioneer, you can count on Pioneer to respect and protect the privacy of your information. Your name, address and your billing telephone number is known as “Customer Proprietary Network Information” (CPNI). Pioneer will not disclose or sell CPNI unless required to do so by operation of law.
As you are aware, the rules require us to first authenticate your access to your account, before disclosing any information. If we cannot authenticate you, we will be unable to discuss account information with you. We do appreciate your patience as we verify your account and we will do our best to make your interactions with Pioneer comfortable and beneficial.
What is CPNI?
CPNI is information that is made available to us due to our member-carrier relationship. It includes the quantity, technical configuration, type, destination, and location of telecommunications services. Some examples of CPNI would be:
- Sensitive personal information
- Types of services purchased
- Optional services used
- Phone numbers called
- Time, date and duration of calls
- Calling patterns
- Frequently called states
- Amount the customer spends on communications services
- Type of network to which the customer subscribes
Use of Your CPNI
CPNI may be used by Pioneer to market to you products and services that you may not have anticipated or known were available to you. These services may enhance or improve the services to which you are already subscribed. Allowing us to use the CPNI in your account gives us the ability to give you more personalized service and offer you the products and services that best fit your needs. These services may be offered by telephone, mail or email.
CPNI is not what we call subscriber list information, similar to what you would find in a published telephone directory. Neither is information regarding the provisioning of Customer Premise Equipment (CPE), or Inside wire installation, maintenance or repair service. CPNI is not the information made available to providers of emergency services.
What Action is Necessary
No action is necessary if you would like to continue to be notified of additional products and services or special offerings. However, if you don’t wish to be informed by Pioneer of new services or promotions based on your CPNI, please notify us, as we require you to opt-out of marketing information. You can do this by:
- Opt out online – see form below
- Call 1.888.929.1014
Choosing to opt-out will not affect your service in any way. Your decision to permit or restrict the use of CPNI will remain in effect until you decide to change it, which you can do at any time without charge.
Thank you for choosing Pioneer. We appreciate your business.
