UPDATE: 6:15 P.M.
Internet and phone services have been restored across our service area. We sincerely appreciate all our members’ patience throughout the day.
UPDATE: 3:45 p.m.
We are continuing to work on restoring service for our members, deploying all resources that we have available to us to get you back online. We appreciate your understanding and apologize for the prolonged outage. Our Customer Service and Repair Teams are experiencing higher-than-normal call volumes at this time. Every call is important to us — thank you for waiting if you do call in.
UPDATE: 12:30 p.m.
Many Pioneer Connect members continue to be without service after a major fiber was cut in the Chitwood area, affecting phone and internet services. Our team is working diligently to repair the fiber and restore service. After an outage affecting our business office phone system, our phone lines are operational again. Our team can answer questions for you: 888-929-1014. Thanks for your patience and for choosing Pioneer Connect.
We are experiencing a service-area wide outage affecting internet and phone services for our members due to a cut fiber in the Chitwood area.
We apologize for the inconvenience and thank you for your patience as our technicians and construction crews are working as quickly as possible to restore services.