Emergency Broadband Benefit

You may qualify for a discount up to $50 per/mo. on internet service

Pioneer Connect is proud to be a participating provider in the Federal Communication Commission’s Emergency Broadband Benefit. This temporary program, launched by the FCC, will help families and households struggling to afford internet service during the COVID-19 pandemic. The Emergency Broadband Benefit (EBB) provides a monthly discount toward broadband service for eligible households.

EBB Benefit

The EBB will provide a discount of up to $50 per month towards broadband service for eligible households and is limited to one monthly service discount per household. This program will conclude when the fund is expended or six months after the end of the public health emergency.


  • Meets the qualifications for participation in the federal Lifeline program
  • Has applied for and been approved to receive benefits under the free and reduced-price lunch program under the Richard B. Russell National School Lunch Act or the school breakfast program under the Child Nutrition Act
  • Has experienced a substantial loss of income since February 29, 2020, that is documented by layoff or furlough notice, application for unemployment insurance benefits, or similar documentation or that is otherwise verifiable through the National Verifier or the NLAD.
  • Has received a Federal Pell Grant under section 401 of the Higher Education Act of 1965 in the current award year
  • Meets the eligibility criteria for a participating provider’s existing low-income or COVID–19 program, subject to approval by the FCC

How do I sign up for the EBB?

1. Ensure You Qualify

All non-Lifeline customers must confirm eligibility for the EBB through the National Verifier database. You will be asked to create an account and ensure you qualify.

Application link

2. Begin Service

Select from any of our internet plans and submit a request for new service.

Current Pioneer customers can skip to step 3.

Our Internet Options

3. Contact us to finalize

If you are a new customer, we’ll make sure the discount is applied to your bill during the account creation process.

Current customers should contact us to enroll in the benefit and finalize eligibility.

Have more EBB questions?

We’re here to help!

Contact Us


Upcoming ConnectIQ maintenance

Our ConnectIQ app is undergoing planned maintenance and will be unavailable between 7:00 PM PDT July 23 to 3:00 AM PDT July 24 and 5:00 AM PDT July 25 to 5:00 AM PDT July 26.