Call Feature Instructions

Going out of town and want to send your calls to another number? This feature redirects ALL calls to another phone number of your choosing.

 

To Activate

1. Press (*72)
2. Listen for dial tone and dial the number you wish your calls to be forwarded to.
3. Listen for confirmation beeps and hang up.

 

To Cancel

1. Press: (*73)
2. Listen for confirmation beeps and hang up.

 

Notes:

• Calls forwarded to long distance phone numbers will be charged to you. You must have a long distance carrier. Click here to learn about Pioneer’s long distance plan options.

To change the number to which your calls will be forwarded, you must cancel Call Forwarding, then repeat procedures to activate.

This feature sends incoming calls to another number when the line is busy.

To Activate

1. Press (*90)
2. Listen for dial tone and dial the number you wish your calls to be forwarded to.
3. Listen for confirmation beeps and hang up.

To Cancel

1. Press (*91)
2. Listen for confirmation beeps and hang up.

Notes:

• Calls forwarded to long distance phone numbers will be charged to you. You must have a long distance carrier. Click here to learn about Pioneer’s long distance plan options.
• To change the number to which your calls will be forwarded, you must cancel Call Forwarding, then repeat procedures to activate.

This feature will forward your calls to another number after a predetermined number of rings. (For example, send calls to your cell phone if your home phone has rung more than four times.)

 

To Activate

1. Press (*92)
2. Listen for dial tone and dial the number you wish your calls to be forwarded to.
3. Listen for confirmation beeps and hang up.

 

To Cancel

1. Press (*93)
2. Listen for confirmation beeps and hang up.

 

Notes:

• Calls forwarded to long distance phone numbers will be charged to you. You must have a long distance carrier. Click here to learn about Pioneer’s long distance plan options.
• To change the number to which your calls will be forwarded, you must cancel Call Forwarding, then repeat procedures to activate.
• The default number of rings is 4; however, this can be changed by contacting Pioneer.

Not at home, but need to turn Call Forwarding on or off? This feature allows you to activate and deactivate Call Forwarding from another location.

To Activate

1. Dial the remote activation access number (541 + your prefix + 1233, i.e. 541-929-1233).
2. When prompted, enter your 10-digit phone number followed by (#).
3. Enter personal identification number followed by (#). (See note a. below)
4. You will be prompted to enter an Access Code. After you hear a steady dial tone, enter (*72) to forward ALL calls to another number. You will hear a series of confirmation beeps.
5. Immediately dial the number you wish your calls to be forwarded to. You will hear a series of confirmation beeps and the system will automatically hang up.

To Cancel

1. Dial the remote activation access number (541 + your prefix + 1233, i.e. 541-929-1233).
2. When prompted, enter your 10-digit phone number followed by (#).
3. Enter personal identification number followed by (#).
4. When prompted to enter an Access Code, press (*73) to deactivate Call Forwarding. You will hear a series of confirmation beeps and the system will automatically hang up.

Notes:

• Prior to using Remote Activation for the first time, you must call Pioneer and choose a Personal Identification Number (PIN) to use when activating this service.

Calls forwarded to long distance phone numbers will be charged to you.

Read on to learn more about how to activate and use Pioneer’s many special call features. See something you’re interested in? Call Customer Service Representatives for availability, information and rates, in the Philomath office at 541-929-3135 or in the Waldport office at 541-563-3135.

Call Forwarding Features

Want to make sure certain callers always get to you? This feature allows you to forward callers to another number from a list you’ve created of up to ten phone numbers.

To Activate and/or Create List

1. Press: (*63) and listen for the prompts.
2. To turn on/off Selective Call Forwarding: Press (3)
3. Dial the phone number you want the specific numbers to be forwarded to, followed by: (#)
4. Confirm the phone number the calls will be transferred to.
   1. To confirm Press (1)
   2. To change Press (0)
5. To turn on and add a phone number you want forwarded: Press (#)
6. Dial the phone number you want forwarded, followed by (#)

Additional Prompts:

1. To turn on/off Selective Call Forwarding: Press (3)
2. To add a number to your list: Press (#)
3. To delete a number from your list: Press (*)
4. To delete ALL numbers from your list: Press (* 0 8 *)
5. To review the numbers on your list: Press (1)
6. To repeat instructions: Press (0)

Notes: Maximum number of phone numbers on your Selective Call Forwarding list is 10.

A Market Expansion Line allows you to have a Pioneer phone number and forward incoming calls to another number of your choice. Contact a Customer Service Representative at 541-929-3135 (Philomath) or 541-563-3135 (Waldport) for pricing.

Notes: If the phone number you are forwarding to is long distance, long distance charges will apply.

This feature allows you to trace the source of unwanted calls (such as obscene, threatening, or harassing calls). You may be charged $1.00 each time this feature is used. This information can only be given to the police for follow up.

To Activate

1. Press (*57), listen for the announcement. (If using a rotary phone, dial 1157)
2. Record the date and time you activated the Call Trace. This will be used to obtain the Call Trace information.
3. Please call Pioneer as soon as possible when you’ve activated Call Trace, as a signed authorization form will be necessary.
4. Call your local police department to file a report. The police department must contact Pioneer in writing with the case number, date, and time of the call(s) and request for the trace.

Notes:

• It is important that you activate Call Trace immediately after the offending call. If you delay taking action and receive a subsequent incoming call, Call Trace will not trace the correct number.
• If a Call Waiting tone is received during a call that is to be traced, tracing will occur on the Call Waiting call rather than the original calling number.
• Traced numbers will only be released to the police.

Not all calls can be traced to their origin.

Caller ID reveals who is calling before you answer the phone.

Included with Caller ID: Calling Name, Number Delivery, Anonymous Call Rejection and a Caller ID Unit

Once your Caller ID service is activated, just follow the instructions that are included with your display unit to install and operate.

Calls marked “PRIVATE” or “ANONYMOUS” are from callers who have chosen to block delivery of their name and number or live in an area that does not support the Caller ID service.

Call waiting informs you if someone is trying to call while you’re on another call.

To Use

1. To END an existing call and answer a waiting call, hang up, then allow the phone to ring and answer it.
2. To HOLD an existing call and answer a waiting call, depress receiver button or flash key.
3. To ALTERNATE between calls, depress receiver button or flash key.
4. To DISCONNECT calls, hang up.

To Cancel

1. Press (*70). Listen for confirmation beeps and a steady dial tone.
2. Dial desired phone number.
3. Call Waiting is automatically restored when you hang up.

To Cancel Call Waiting during a call (Three-Way Calling feature is required.)

1. Depress receiver button or flash key, then listen for confirmation beeps and a steady dial tone.
2. Press: (*70). Listen for confirmation beeps.
3. Wait for automatic reconnection to existing call.

Notes:

• When Cancel Call Waiting is activated, callers will hear a busy signal.
• Cancel Call Waiting works on a per call basis.

Call waiting with caller ID allows you to see who is trying to reach you while you’re on another call.

Notes:

• Caller ID may not work on all calls or from all areas.

To have Call Waiting for Caller ID, you must subscribe to both Call Waiting and Caller ID for this feature to work.

Automatically dials back the last incoming call.

To use Last Call Return

1. Press (*69)
2. Listen for an announcement that will tell you the number of the party who last called or notify you that it is a private caller.

If you wish to return the call and the announcement gave you the caller’s number

1. Press (1)
2. Listen for ringing.
3. Wait for answer.

If you do not wish to return the call hang up.

If the line is busy

1. Listen for an announcement telling you the number is busy.
2. Hang up.
3. You will hear a short-short-long ring when the line is free.
4. Your call will automatically be made when you lift the handset.

To cancel Last Call Return

1. Press: (*89)
2. Listen for tone or announcement.

Notes:

• There is no time limit for returning the last incoming call.
• The number you are trying to reach must be in an area served by Last Call Return or you will hear a recording advising you that the call cannot be made.
• After a call during which you heard a Call Waiting tone, you can use Last Call Return to return a call to the party that was calling you.
• Calls marked “PRIVATE” or “ANONYMOUS” are from callers who have chosen to block delivery of their name and number or live in an area that does not support the Last Call Return service.

If you have Caller ID, Anonymous Call Rejection allows you to reject calls from people who have blocked their name and number from appearing on Caller ID. This feature comes with Caller ID.

To Activate

1. Press (*77)

The blocked caller will be informed that they can unblock their call by hanging up, picking up the receiver, dialing (*82), and redialing the phone number.

To Cancel Anonymous Call Rejection

2. Press (*87)

Notes:  You must be subscribed to Caller ID for Anonymous Call Rejection

Privacy Defender allows you to control incoming calls, with the ability to screen and reject unwanted calls such as telemarketers.

Privacy Defender comes with two features. Once the feature is activated on your account, Telemarketer Call Screening is automatically enabled. If you would like to turn on Anonymous Call Screening this must be activated by you on the phone that has Privacy Defender. Click here to download more detailed information.

To Activate

1. Dial: 541-(your prefix)-1248
2. Step 2: Listen for the Prompts:
   1. To turn on/off screen features: Press (1)
   2. To turn on Anonymous Call Screening: Press (1)
   3. To turn off Telemarketer Call Screening: Press (2)

When Telemarketer Call Screening is turned on, ALL callers will have to press (8) to have their call go through unless you have placed them on the permitted call list.

Additional Prompts

1. To turn on/off screening features: Press (1)
2. To create/change bypass code: Press (2)
3. To change your language: Press (3)
4. To manage screening list: Press (4)
5. Add last call to screening list: Press (5)
   1. To turn list on/off: Press (1)
   2. Manage Permitted List: Press (2)
   3. Manage Restricted List: Press (3)
   4. Exit: Press (9)
   5. To exit: Press (9)

Notes:

• Add callers to Managed Permitted List that you want to bypass the call screening functionality.
• To have preferred callers who withhold their phone number bypass the recording of their name, provide them with your bypass code. When they call you, they will need to Press * + bypass code when the automated message begins.
• If you have Anonymous Call Rejection, Privacy Defender Anonymous Call Screening will not work. If you’d like to utilize this Privacy Defender service, please contact a Customer Service Representative to remove or turn off Anonymous Call Rejection.
• If you have Anonymous Call Screening turned on, Privacy Defender does not forward immediately to Voicemail causing the caller to not hear the first 30 seconds of your Voicemail greeting.
• Privacy Defender may not work well with Teen Lines or the Accession App.
• Privacy Defender does not work with DID numbers.
• When Telemarketer Call Screening is turned on, all callers will have to press (8) to have their call go through unless you have placed them on the permitted call list.

Robocall Blocking helps to automatically prevent unwanted robocalls so they won’t reach your phone.

What is robocalling?

A robocall is a call originated by a computerized autodialer that plays a pre-recorded message to the called party if or when they answer. Although companies may use autodialers to initiate a call, they only connecting to a bank of waiting agentsif or when you answer the call. The Robocall Blocking Service is designed to block the majority of all these types of unwanted calls.

What types of calls are blocked?

Robocall Blocking prevents both unwanted calls (such as political campaigns, advertising, charities) as well as fraudulent calls (such as IRS or Windows Support scams).

How does it work?

Unlike other features that only reject calls from a specific set of callers that you select, Robocall Blocking validates the calling number against huge national databases of unwanted callers. Those databases change dynamically, with new numbers being added constantly. This allows you continue blocking unwanted calls without adding new numbers to a list yourself.

Are all unwanted calls blocked?

Robocall Blocking does not guarantee to block 100% of unwanted calls, but it will significantly reduce the number of robocalls that manage to get through.

Will it block all calls I do want to receive?

Robocall Blocking uses highly intelligent algorithms to determine what calls to block. In particular, it is carefully designed not to block calls from high volume callers that you still need to receive, such as mass announcements from schools to announce snow closures, or from hospitals to confirm appointments.

What happens when a call is blocked?

If a call is rejected, a short rejection announcement is played to the caller, “We’re sorry. The party you have dialed is not accepting calls at this time.” If you also have Voicemail, the caller will then be sent to your Voicemail. This is a precaution in the unlikely event a genuine caller has been misidentified as unwanted. The caller will have the opportunity to leave a message. In a typical case of an automated robocall, no message will be left.

How can I sign up?

There are two easy ways to sign up. You can contact a customer service representative, or sign into your online bill pay account and initiate the service there.

Selective Call Rejection blocks calls from a list of phone numbers you create from which you do not wish to receive calls. This feature will inform the person or company you have added to the rejection list that you are not accepting calls from them.

To Activate and/or Create List

1. Press (*60) and listen for the prompts.
2. To turn on/off Selective Call Rejection: Press (3)
3. Follow prompts

Additional prompts:

1. To reject the last incoming call: Press (# 0 1 #)
2. To turn on/off Call Rejection: Press (3)
3. To add a number to your list: Press (#)
4. To delete a number from your list: Press (*)
5. To delete ALL numbers from your list: Press (* 0 8 *)
6. To review the numbers on your list: Press (1)
7. To repeat instructions: Press (0)

Notes: Maximum number of phone numbers on your Selective Call Rejection list is 16.

Line blocking will prevent your name and number from appearing on Caller ID for ALL calls you make. There is no charge for this feature.

To Activate

1. Contact Pioneer. Once ordered, Line Blocking is always on until you cancel it.

To Cancel

1. Press (*82)
2. Listen for confirmation beeps and dial the number you wish to call.
3. Line Blocking is automatically restored when you hang up.

Notes:

• Calls to 911 and toll-free numbers cannot be blocked.
• People you’re calling may choose to reject calls from anyone using a line blocking service.

Per line call blocking allows you to prevent your name and number from appearing on Caller ID on a per-call basis. There is no charge for this feature.

To Activate

1. Press (*67)
2. Listen for confirmation beeps and dial the number you wish to call.

Notes:

• Calls to 911 and toll-free numbers cannot be blocked.
• People you’re calling may choose to reject calls from anyone using a line blocking service.

This feature permits you to limit the calls you accept to a list you have created of up to twelve numbers.

To Activate

1. Step 1: Press (*64) and listen for the prompts.
2. Step 2: To turn on/off Selective Call Acceptance: Press (3)
3. Step 3: Follow prompts

Additional Prompts:

1. To turn on/off Selective Call Acceptance: Press (3)
2. To add a number to your list: Press (#)
3. To delete a number from your list: Press (*)
4. To delete ALL numbers from your list: Press (* 0 8 *)
5. To review the numbers on your list: Press (1)
6. To repeat instructions: Press (0)

Notes:  Maximum number of phone numbers on your Selective Call Acceptance list is 12.

Automatically redials the last number you dialed.

To Activate

1. After receiving a busy signal, hang up.
2. Step 2: Press (*66)

If the number you are calling is still busy

1. Listen for announcement telling you the number is busy.
2. Hang up.
3. When the line is free, you will hear a short-short-long ring.
4. Your call will automatically be made when you lift the handset (automatically redials busy number up to 30 minutes).

To Cancel

1. Press (*86) and listen for tone or announcement confirming cancellation.

Notes:

• While activated, you may still make and receive other calls.
• Call back attempts to a busy number will continue for 30 minutes. After 30 minutes your request will be cancelled.
• You can use Auto Call Back for more than one busy number at a time, however, you will not be able to tell from which number the call back is being made.
• If the number you are trying to reach is outside the area served by Auto Call Back, you will hear a recording advising you that the call cannot be made.

Want to make sure you never miss a call from a certain person or group of people, such as family, close friends, or your office? Distinctive ringing sets a special ring pattern for a small list of phone numbers you create.

To activate and/or create List

1. Press (*61) and listen for the prompts
2. To turn on/off: Press (3)
3. To turn on and add a phone number: Press (#)
4. Dial the phone number to have a distinctive ring, followed by (#).

Additional Prompts:

1. To delete a number from your list: Press (*)
2. To delete ALL numbers from your list: Press (* 0 8 *)
3. To review the numbers on your list: Press (1)
4. To repeat instructions: Press (0)

Notes: Ringing Patterns

• Calls received from numbers on your list will have a short-long-short ring.
• Calls received from any other number will have normal ringing.
• If you also have Call Waiting, you will hear a distinctive Call Waiting tone whenever someone on your list calls you while you are on the phone.

Automatically dials back the last incoming call.

To use Last Call Return

1. Press (*69)
2. Listen for an announcement that will tell you the number of the party who last called or notify you that it is a private caller.

If you wish to return the call and the announcement gave you the caller’s number

1. Press (1)
2. Listen for ringing.
3. Wait for answer.

If you do not wish to return the call, hang up.

If the line is busy

1. Listen for an announcement telling you the number is busy.
2. Hang up.
3. You will hear a short-short-long ring when the line is free.
4. Your call will automatically be made when you lift the handset.

To cancel Last Call Return

1. Press: (*89)
2. Listen for tone or announcement.

Notes:

• There is no time limit for returning the last incoming call.
• The number you are trying to reach must be in an area served by Last Call Return or you will hear a recording advising you that the call cannot be made.
• After a call during which you heard a Call Waiting tone, you can use Last Call Return to return a call to the party that was calling you.
• Calls marked “PRIVATE” or “ANONYMOUS” are from callers who have chosen to block delivery of their name and number or live in an area that does not support the Last Call Return service.

Need an additional incoming telephone number, such as for your business or fax machine?

Personal Ringing allows you to add an additional number with a unique ringing pattern, while sharing dial tone on your existing line. Set a distinctive ring pattern for one of your phone numbers, so you always know which number incoming calls dialed (for example, your ring pattern can let you know if a caller is attempting to reach your business or home line).

Notes: If you use Call Forwarding on your main number, all calls made to your main and second phone number (Personal Ringing number) will be forwarded to the phone number you designated.

With speed dialing, you can dial selected numbers quickly by pressing an assigned code.

To Program Speed Dial 8

1. Press (*74)
2. Listen for a steady dial tone.
3. Enter Speed Dialing code 2-9.
4. Enter desired phone number, Press (#). Then listen for confirmation beeps.
5. Hang up.

To Program Speed Dial 30

1. Press (*75)
2. Listen for a steady dial tone.
3. Enter Speed Dialing code 20-49.
4. Enter desired phone number, Press (#). Then listen for confirmation beeps.
5. Hang up.

To Use

1. Dial desired Speed Dialing code (2-9 or 20-49).
2. Then Press (#)

To Change

1. Repeat first five steps.

Notes:

• Speed Dial 8 and Speed Dial 30 are two separate calling features. Speed Dial 8 creates a list of up to 8 numbers. Speed Dial 30 creates a list of up to 30 numbers.

Toll control with PIN (Personal Identification Number) prevents the dialer from making a long distance call without entering a correct PIN first. This feature is handy for those who want to make sure long distance calls are not made accidentally. Local calls, 911, and 611 (access Pioneer) calls can still be made without entering the PIN.

If you would like local calls to be PIN-restricted as well, please reach out to your Customer Service Representative.

To use Toll Control with PIN

1. Dial the number you wish to call.
2. Listen for confirmation beeps or dial tone.
3. Enter PIN.

Notes:

• Please contact a Customer Service Representative at (541) 929-3135 or (541) 563-3135 for more information.
• Full Toll Control is available which will block all long distance calls without the use of a PIN (excluding 800 numbers).
• PIN must be only 4 digits

With Three-way Calling, you can add a third party to an existing phone conversation. Call Transfer allows you to transfer a call to another number.

To add a third person to your call

1. While on current call, press and release your receiver button or flash key (current call is placed on hold).
2. Listen for confirmation beeps and a steady dial tone.
3. Dial the number of the second person you want to add. After that person answers, press and release receiver button or flash key and all three of you will be connected.
4. If busy or no answer, depress receiver button or flash key twice, to reconnect first call.

To disconnect parties

1. Either party may hang up to leave the conversation. You will still be connected to the other person.
2. Remove the third person anytime by pressing the receiver button or flash key twice.
3. To disconnect the entire three-way call, hang up. Everyone will automatically be disconnected.

Notes:

• You may privately converse with the third party as long as you wish before using the receiver button or flash key to establish the three-way call.
• To avoid placing a three-way call accidentally, hang up your phone for at least three seconds between every call.

To use Call Transfer

1. While on an established call, depress the receiver button or flash key to place call on hold.
2. Listen for confirmation beeps and a steady dial tone.
3. Dial the number you wish to conference or transfer first call to.
4. After third party answers, depress receiver button or flash key to conference all calls together, or hang up to transfer call.
5. If third party is busy or no answer, depress receiver button or flash key to reconnect to the first call.

Notes:

• To have Call Transfer, you must subscribe to Three-Way Calling.
• Long distance charges may apply.

Heading out on vacation? Reduce your monthly phone service rate when you’re away from home for an extended period of time; please contact a Customer Service Representative for more information. In Philomath, call 541-929-3135; in Waldport, call 541-563-3135.

The first time you log in to your mailbox from the phone number that has the Voicemail Feature, you will receive a self-guided tutorial that will help you through the setup process. You will choose your PIN, record your greeting, and record your name. The greeting and recorded name are played each time a caller accesses your mailbox to leave a message. You can also end the setup process at any point by ending the call. If you do so, you are asked to complete the remaining setup steps the next time you enter your mailbox.

Please note, initial setup must be performed from the phone that has the Voicemail feature.

1. Dial the Voicemail access number: 541-(Your Prefix)-1222 or Press (*95).
2. Follow the self-guided Voicemail system to setup your Voicemail.

After you set up your Voicemail, you can access your mailbox from anywhere!

If you do not have a phone line with your Voicemail box, you will need to set up your Voicemail manually. If you did not choose your Personal Identification Number (PIN), your mailbox may have been given a temporary PIN. We recommend you change this immediately. If you do not know what your temporary PIN is, please contact a Customer Service Representative at (541) 929-3135 or (541) 563-3135.

Voicemail Menu

1. To get your messages, press (1)
2. To send a message, press (2)
3. To work with your greetings, press (3)
4. To change your settings, press (4)
5. To work with reminder messages, press (5)
6. To get deleted messages, press (6)
7. To log in as a different subscriber, press (7)

How to Change Your PIN and PIN Requirements

PIN Requirements

• Between 6-20 numbers/letters (letters or words must be converted to numbers on telephone key pad)
• No more than 2 repeated letters/numbers/special characters in order. For example, this will not work: 1222576
• Complete PIN cannot be sequential, forward or backward. For example, these will not work: 123456 or 654321
• Cannot use telephone number or portion of phone number.

Change PIN

1. Access your Voicemail box.
2. From the Main Menu, Press (4) to change your settings.
3. Press (3) for security options.
4. Press (1) to change the PIN.

NOTES:

• Maximum greeting length: 3 min
• Maximum message length: 4 min
• Inbox message retention: 30 days
• Voicemail messages deleted and moved to trash, whether read or unread, will be automatically deleted after 5 days.

How to Access the Voicemail System:

From your own phone:

1. Dial the Voicemail access number: 541-(Your Prefix)-1222 or dial (*95).
2. Enter your Voicemail PIN plus (#).

From another phone that has Voicemail with Pioneer:

1. Dial the Voicemail access number 541-(Your Prefix)-1222. Once the Voicemail system begins speaking, press (*).
2. Enter your phone number plus (#).
3. When prompted, enter your Voicemail PIN plus (#).

From another phone that has Voicemail with Pioneer AND automatically logs in using someone else’s Voicemail credentials:

1. Dial the Voicemail access number 541-(Your Prefix)-1222.
2. Press (7) to Log in as a different subscriber.
3. Enter your phone number plus (#).
4. When prompted, enter your Voicemail PIN plus (#).

From another phone that does NOT have Voicemail with Pioneer

1. Dial the Voicemail access number 541-(Your Prefix)-1222.
2. Enter your phone number plus (#).
3. When prompted, enter your Voicemail PIN plus (#).

Managing Erased Messages

After you have erased a message, you can still replay and restore the message for five days from your mailbox.

1. Press (6) from the main menu to manage your erased messages
   1. To repeat your messages, press (1)
   2. To restore a message, press (2)
   3. To permanently delete, press (3)
   4. To reply, press (4)
   5. To send a copy, press (5)
   6. To get your next message, press (#)

Voicemail Helpful Hints

The Helpful Hints menu tells you about many of the features of Voicemail and the keys you can use to move around within it. The menu is broken up into a number of sections.

Navigate the Helpful Hints menu with the following keys:

• Press (0) from main menu or while retrieving your messages to enter the Helpful Hints menu.
• Press (#) to step forward one hint.
• Press (1) to return to the first hint.
• Press (*) to return to the Mailbox Settings menu.

You can press the following common keys at any point, in any menu:

• Press (8) to pause activity for 30 seconds, press any key to continue.
• Press (*) repeatedly to work your way back through the menus until you reach the main menu.
• Press (#) when recording to indicate the end of the input; otherwise it is used to move forward in a list of options.
• Press (0) at any time to get help.

You can press any of the following options while listening to your messages:

• Press and hold (6) to increase the volume of the message.
• Press (7) to slow the playback of the message.
• Press (8) to pause playback of the message for up to 20 seconds.
• Press (9) to speed up the playback of the message.
• Press (77) to skip back 5 seconds.
• Press (99) to skip forward 5 seconds.